We are here for you.
Expert support for your NEOZ cordless lighting system - from user guides and how-to videos through to genuine spare parts, remote diagnosis and full service and repair from our team in Sydney, Australia.
User guides
Everything you need to set up, operate and maintain your NEOZ lamp. Download the guide for your specific light engine or charging system.
The complete guide to setting up, operating and maintaining the N1 light engine and its full family of charging accessories.
PDF DownloadThe complete guide to operating and maintaining the V4 and V4.5 light engines, including charging setup and battery care.
PDF DownloadNEOZ Help Centre
Our comprehensive online Help Centre at help.neoz.com is your first stop for answers. Browse hundreds of articles, watch support videos and find answers to the most common questions - available 24 hours a day, anywhere in the world.
Replacement parts
Keep your NEOZ lamp performing at its best with genuine replacement components. Our online parts shop makes it easy to find and order exactly what you need, shipped directly to you.
Not sure what you need?Our service team in Sydney can help you identify the correct replacement part for your specific NEOZ model. Using genuine NEOZ parts keep every lamp performing as it should, for years to come.
Service, repair & enquiries
Whether you need help diagnosing an issue, arranging a repair or have a general sales question - our team is here to help. Contact us directly or complete the form below.
Complete the form below
Tell us about your enquiry and our team will be in touch within two business days.
Thank you for your enquiry
Our team will review your details and be in touch within two business days. For urgent enquiries please call us directly on +61 (2) 9810 5520.
Prefer to email or call?
Our team in Sydney is available Monday to Friday, 9am to 5pm AEST.
User guides & documentation
NEOZ provides comprehensive user guides for all cordless lamp models, including the N1 Light Engine & Charging System, V4 and V4.5 Light Engine & Charging System, and the N1 Lock System. Each guide covers setup, operation, charging, battery care and general maintenance to keep your NEOZ lamp performing at its best.
Online Help Centre
Our Help Centre at help.neoz.com is available 24 hours a day and contains hundreds of support articles, how-to videos, frequently asked questions and troubleshooting guides covering every aspect of NEOZ cordless lighting systems. It is the fastest way to find an answer to your question, at any time from anywhere in the world.
Genuine replacement parts
NEOZ replacement parts are available to order online, including rechargeable batteries, LED modules, lamp bodies, power supplies and charging accessories. Using genuine NEOZ replacement parts ensures your lamp continues to meet original performance, safety and warranty standards. Our parts shop ships worldwide.
Service & repair - Sydney, Australia
NEOZ offers professional service and repair support from our factory in Sydney, Australia. Our service team accepts lamps for inspection and repair from customers worldwide, and also provides remote diagnosis and replacement parts supply where possible. To request service support, complete the enquiry form on this page or contact us directly at service@neoz.com.au or +61 (2) 9810 5520.